Job Vacancy Service Operations Administrator

Elvi Boon Yoke Chin

Hybrid Infrastructure Management

  • Administer and support systems across AWS, Microsoft Azure, Google Cloud Platform (GCP), and on-premises environments.
  • Maintain and optimize Windows/Linux servers, Active Directory, virtualization platforms (VMware/Hyper-V), and SAN/NAS storage.
  • Deploy and maintain cloud services (VMs, storage, load balancers, containers, etc.) using infrastructure-as-code (IaC) 

Service Operations (SrvOps)

  • Monitor end-to-end service health and availability using unified observability platforms (e.g., Azure Monitor, CloudWatch, GCP Ops, Prometheus).
  • Implement self-healing automation, event-driven response, and automated ticketing for incidents and outages.
  • Align service operations with ITIL/ITSM best practices (incident, problem, change, and asset management).

Automation & Optimization

  • Create automation scripts for provisioning, patching, backups, and configuration management (PowerShell, Bash, Python).
  • Reduce manual tasks by integrating systems through APIs, bots, and orchestration tools (e.g., Azure Logic Apps, AWS Lambda, Google Cloud Functions).
  • Proactively monitor costs and optimize resource usage across all platforms.

Security & Compliance

  • Manage user access, RBAC, identity federation (Azure Entra ID, AWS IAM, Google IAM).
  • Ensure compliance with ISO 27001, ISO 21001, and internal governance policies.
  • Conduct regular vulnerability assessments, patch cycles, and backup/recovery tests.

Collaboration & Support

  • Work closely with the Helpdesk, NetOps, DevOps, and TechOps teams to provide seamless service delivery.
  • Provide Tier 2/3 technical support for escalated service-related incidents.
  • Maintain system documentation, asset records, SOPs, and runbooks.

Requirements:

  • Diploma/Bachelor’s degree in IT, Computer Science or a related field.
  • Minimum 1 year of experience in systems/cloud administration and service operations.
  • Experience managing multi-cloud platforms (AWS, Azure, GCP) and on-prem infrastructure.
  • Familiar with tools such as ServiceNow, Jira Service Management, or Freshservice.

Preferred Certifications:

  • AWS Certified SysOps Administrator / CloudOps Engineer
  • Microsoft Certified: Azure Administrator Associate
  • Google Associate Cloud Engineer
  • ITIL Foundation or ITSM Certification
  • VMware Certified Professional (VCP) or equivalent.

We thank you for your application. Please note that only shortlisted candidates will be contacted.

Apply Now

ANNOUNCEMENT TO ALL INTERNATIONAL STUDENTS – Revision of Sales and Service Tax (“SST”) Framework by the Government: Implementation of 6% SST on Education Services

Adeline Chiang Chi Yie

Dear Students,

We wish to inform you that the Government of Malaysia has recently announced amendments to the Sales and Service Tax (SST) framework, which includes the expansion of SST coverage to education services provided to international students.

As a result of this regulatory change, all fees payable by international students, including but not limited to:

  1. Course fees
  2. Registration fees
  3. Enrolment fees
  4. Resources fees (where applicable)
  5. Dual Award fees / CMI fees / DMI fees
  6. Resit / Retake fees
  7. Any other academic-related charges

will now be subjected to 6% SST, in accordance with the new ruling by the Royal Malaysian Customs Department.

This is a nationwide implementation applicable to all education institutions in Malaysia providing services to international students. The 6% SST will be reflected in your invoices and payment schedules accordingly from 1st September 2025.

Please note that any payments made on or after 1st September 2025 will be subject to 6% SST, even if the corresponding invoice was issued before that date.

Rest assured, we are here to support both our students and their parents during this transition and will continue to provide assistance where needed.

Should you require further clarification, please do not hesitate to contact the Finance Office at sst_bursary@apu.edu.my

Thank you for your attention and continued support.

Warm Regards,
Asia Pacific University of Technology & Innovation (APU)